In the unlikely event that one of your Home Connect appliances develops a fault, first check whether it is equipped with Remote Diagnostics. To do this, go to "Remote Diagnostics" in the Home Connect app. Select "Service" > "Diagnostics and Help" > "Diagnostics" and select the home appliance for which you require assistance. Your home appliance will only be displayed if it has Remote Diagnostics. If you are unable to check in this way, our customer hotline will also be glad to assist you further. Have the appliance number of your Home Connect appliance to hand. Our service team can then check whether your appliance has Remote Diagnostics.

It could be that Remote Diagnostics is not yet available for your Home Connect appliance in your country. We are continually working to extend the coverage of Remote Diagnostics and to expand the Remote Diagnostics service.

In many cases, our Remote Technicians can use the Remote Diagnostics service to access your home appliance remotely, provide direct support and remedy the problem. In the case of very specific issues, you can arrange an appointment for Remote Diagnostics with our Customer Service.

Your consent enables a trained Remote Technician to access your home appliance. You can give your consent either directly via the appliance or, on selected appliances, also via the Home Connect app. The Remote Technician then checks all the appliance functions and can even read out the memory to follow up on any error messages. They may require your assistance to perform certain tasks on the appliance as part of the functional checks.

Many issues can be resolved using Remote Diagnostics so that you are caused no further inconvenience. In the unlikely event that the issue is not resolved the Remote Technician can then use the analysis data acquired so that a Field Service Technician is optimally prepared to carry out maintenance or repair work through a further booked appointment at your home.

Do you have questions about Home Connect or the home appliances equipped with the Home Connect function? Then get in touch with our Customer Service. We are happy to help.